# How do I remove a saved payment card?

> Remove a card from Settings, Billing, Payment methods, and add a replacement and set a default first if the card pays for your plan.

Source: https://help.zerotwo.ai/en/articles/12362718-how-do-i-remove-a-saved-payment-card
Section: Account, login and billing > Billing questions
Last updated: 2026-10-05

To remove a saved card, go to **Settings**, **Billing**, **Payment methods**, open the card's actions menu and choose **Remove**. If that card pays for your plan, add another card and make it the default first. These steps are for the web and desktop apps.

## Remove a card

1. Open the account menu (your name at the bottom of the sidebar), choose **Settings**, then select **Billing**.
2. Under **Payment methods**, find the card. Each row shows the card brand, the last four digits, the expiry date, and a **Default** badge on the default card.
3. Select the three-dot button at the end of the card's row to open its actions menu.
4. Choose **Remove**.

![The Billing tab in ZeroTwo Settings, scrolled to the Payment methods section with a saved card listed.](https://help.zerotwo.ai/images/account-login-and-billing/billing-questions/12362718-removing-a-payment-method/01-zerotwo-account-settings-with-the-payment-sectio.png) ![A saved card's actions menu open in Payment methods, with the Set as default and Remove options.](https://help.zerotwo.ai/images/account-login-and-billing/billing-questions/12362718-removing-a-payment-method/02-payment-method-list-with-american-express-ending.png)

ZeroTwo does not ask you to confirm: the card is removed as soon as you choose **Remove**. If it cannot be removed, ZeroTwo shows **Could not remove card**.

## Before you remove the card your plan uses

If a payment for your plan fails, your account can be moved to the Free plan, and Billing shows **Your last payment failed**. To avoid that, put a working card in place first:

1. Select **Add new** next to **Payment methods**. In the **Add payment method** dialog, enter the card details and select **Add card**. ZeroTwo says cards are stored by Stripe and used for plan renewals.
2. Open the new card's actions menu and choose **Set as default**. The menu offers this only on a card that is not already marked **Default**.
3. Check which card shows the **Default** badge, then remove the old one.

## If you want to stop paying

Removing a card does not cancel your plan. To stop renewals, use **Cancel plan** on the same page. The steps are in [cancelling your plan](https://help.zerotwo.ai/en/articles/7232927-how-do-i-cancel-my-zerotwo-subscription).

## If you do not see Payment methods

- The section appears only for plans paid by card. A plan billed through the App Store shows *Billing for this plan is managed through the App Store.* instead.
- In the iPhone, iPad and Android apps the **Payment methods** list is read-only. Add, remove or change the default card in the web or desktop app. After a failed payment, the **Update payment method** button in the "Your last payment failed" notice opens Stripe's billing page in a browser view instead (see [What happens when my ZeroTwo plan renewal payment fails?](https://help.zerotwo.ai/en/articles/7242622-what-happens-when-my-zerotwo-plan-renewal-payment-fails)).
- If no card is saved, the section says **No payment methods on file.**

For an overview of the Billing page, see [where to manage billing](https://help.zerotwo.ai/en/articles/9039756-where-do-i-manage-billing-for-my-zerotwo-plan).