# What should I do if I see unrecognized activity on my ZeroTwo account?

> Sign out every device, secure the account you use to sign in, turn on two-factor authentication, review billing and connected apps, and contact support.

Source: https://help.zerotwo.ai/en/articles/8485685-what-should-i-do-if-i-see-unrecognized-activity-on-my-zerotwo-account
Section: ZeroTwo
Last updated: 2026-10-05

If you see chats, charges, or sign-ins that you do not recognize, act quickly. ZeroTwo's sign-in page does not ask for a password. You sign in with Google, Apple, Microsoft, a phone number, or a link sent to your email. Securing your ZeroTwo account therefore starts with securing the account or inbox you use to sign in.

## If you can still sign in

1. **Sign out everywhere.** Open **Settings** > **Security** and select **Log out all** next to **Log out of all devices**. This ends every active session, including the one you are using, and other devices can take up to 30 minutes to be signed out. Then sign in again.
2. **Secure how you sign in.** Change the password and review the security settings on the Google, Apple, or Microsoft account you use. If you sign in by email, secure that inbox, because the sign-in link is sent there and expires after 1 hour. If you sign in by phone, make sure only you control that number.
3. **Turn on two-factor authentication.** In **Settings** > **Security**, switch on **Two-factor authentication**. Scan the QR code with an authenticator app, then enter the 6-digit code it shows. A **Backup codes** row also appears, but the sign-in prompt only accepts the authenticator app's code, so backup codes cannot get you back in. Keep your authenticator app backed up instead. For more, see [How do I turn two-factor authentication on or off in ZeroTwo?](https://help.zerotwo.ai/en/articles/7967234-how-do-i-turn-two-factor-authentication-on-or-off)
4. **Review what changed.** Check **Settings** > **Billing** > **Transaction history** for charges you do not recognize; [What should I do about a ZeroTwo charge I don't recognize?](https://help.zerotwo.ai/en/articles/7242625-what-should-i-do-about-a-zerotwo-charge-i-dont-recognize) shows how to match a charge to an account. In **Customize** > **Connectors**, open a connected app and use **Disconnect**, from the app's **More options** menu or from the menu on an individual account, for anything you do not recognize. In **Settings** > **Data Controls**, select **Manage** next to **Shared Links** and delete any shared links you do not want to keep.

To read more about signing out of every device, see [How do I log out of ZeroTwo on all of my devices?](https://help.zerotwo.ai/en/articles/9243857-how-do-i-log-out-of-zerotwo-on-all-of-my-devices) For a shorter checklist, see [What should I do if I notice suspicious activity on my account?](https://help.zerotwo.ai/en/articles/7242626-what-to-do-about-suspicious-activity-on-your-account) To lower the risk in future, see [How can I keep my ZeroTwo account secure?](https://help.zerotwo.ai/en/articles/8304786-how-can-i-keep-my-zerotwo-account-secure)

## Contact ZeroTwo

Tell ZeroTwo what you saw. Select the question-mark button at the bottom of the sidebar (**Help and what's new**), open **Help**, and choose **Support**. In the **Send Feedback** window, describe the activity, such as the date, the chat, or the charge, in up to 2,000 characters, then select **Send**. Do not include passwords or sign-in codes in your message.

If you cannot sign in at all, the **Contact Us** section of the Terms at [zerotwo.ai/terms](https://zerotwo.ai/terms) lists how to reach ZeroTwo.