# Can I create a new ZeroTwo account after deleting mine?

> Yes. After a deletion you can sign up again, even with the same email. The new account starts empty; nothing from the old one comes back.

Source: https://help.zerotwo.ai/en/articles/9019931-can-i-create-a-new-zerotwo-account-after-deleting-mine
Section: Account, login and billing > Account management
Last updated: 2026-10-05

Yes. Deleting an account removes its sign-in and its data, so you can sign up again, even with the same email address. The new account starts empty, with nothing carried over from the old one.

## Create the new account

1. Open the sign-in screen at app.zerotwo.ai, or open the ZeroTwo app.
2. Choose how to sign in: **Continue with Google**, **Continue with Apple**, **Continue with Microsoft**, **Continue with phone**, or enter an email address and choose **Continue**.
3. If you used email, open the link in the message ZeroTwo sends you within 1 hour. The "Check your email" screen says that, if you are new, your account is created automatically when you click the link. If you used your phone, type the six-digit code ZeroTwo texts you and choose **Verify**.

New and returning people use the same screen, so there is no separate "create account" button.

## What comes back and what does not

| From the old account | In the new account? |
| --- | --- |
| Chats, projects, files, saved memories, published Sites | No. They were deleted with the old account. |
| Credits | No. The credit balance was removed with the old account. |
| Paid plan | No. Deleting the account asks Stripe to cancel a plan paid by card, but on the web, desktop and Android the deletion goes ahead even if that request fails. If you are still being charged, see [How do I contact ZeroTwo support?](https://help.zerotwo.ai/en/articles/6614161-how-do-i-contact-zerotwo-support) Subscribe again from **Settings > Billing > Compare plans** (**View plans** on Android). A plan bought through the App Store is managed through the App Store. |
| Two-factor authentication | No. Turn it on again under **Settings > Security** if you want it. |

## If sign-up is refused

ZeroTwo blocks sign-ups from some email domains, such as disposable-mail services. Its sign-up checks look at the domain of the address, not at whether the address once belonged to a deleted account. If you see "Please sign up with a permanent email address.", use your regular personal or work address. If sign-up is refused with a different message, see [How do I contact ZeroTwo support?](https://help.zerotwo.ai/en/articles/6614161-how-do-i-contact-zerotwo-support)

To understand what deleting an account removes, see [Why can't I get back into an account I deleted?](https://help.zerotwo.ai/en/articles/8958977-why-cant-i-get-back-into-an-account-i-deleted) To delete an account, see [How do I delete my ZeroTwo account?](https://help.zerotwo.ai/en/articles/6378407-how-do-i-delete-my-zerotwo-account)