# Why is ZeroTwo taking so long to respond?

> Slow answers usually come from the model, its thinking effort or a task with many steps. Learn what to change and what to do if a Work or Code run stalls.

Source: https://help.zerotwo.ai/en/articles/9047779-why-is-zerotwo-taking-so-long-to-respond
Section: ZeroTwo
Last updated: 2026-10-05

How quickly ZeroTwo answers depends mostly on the model you picked, how much it reasons before answering, and which tools it uses. A short chat message to a fast model comes back quickly. A Work or Code task that takes many steps does not.

## Pick a faster model

Open the model picker in the chat and try **Auto**. Auto is ZeroTwo's own choice that routes your message to a fast, low-cost model. In Chat, Work and Code it routes to GPT 6 Luna. On paid plans, Auto requests come out of your free Auto allowance first.

## Lower the thinking effort

For models that can reason before they answer, the message box has a **Thinking effort** control. In Chat it offers **None** (for models that can turn thinking off), **Standard** and **Extended**. In Work and Code it lists the model's own levels. Choose a lower level for less reasoning before the answer.

## Tasks with many steps

Web search, Deep Research, Work and Code do more than generate text. In Work, ZeroTwo takes a task through several steps with tools and shows the steps as it goes, so you can see that it is still working. While it runs, **Settings** > **General** > **Follow-up behavior** lets you choose whether a new message waits in line (**Queue**) or redirects the current run (**Steer**).

## If the connection drops during a task

In an agent run such as Work or Code, ZeroTwo tries to reconnect on its own and shows **Reconnecting…** with a count out of 5. If it gives up, a **Connection interrupted** row appears with a **Retry** button. If a tool was still running when the connection dropped, ZeroTwo asks whether it already ran: choose **It already ran** or **Run it again**. Pick carefully if the tool sends messages or changes files.

## More things to try

- Check that your internet connection works, then reload the page or restart the app and send the message again.
- If it keeps happening, report it. Select the question-mark button (**Help and what's new**), choose **Help** > **Report Bug**, and say which model and mode you used and what the message was.