How do I delete my ZeroTwo account if I use the iPhone or iPad app?

You can delete your account from inside the ZeroTwo iPhone and iPad app. Deletion is permanent, so go through the checklist first.

Before you delete

• Export what you want to keep. In the app, open Settings, then Data controls, then Export data to download a copy of your data as JSON. See How to export your ZeroTwo chats.
• Cancel an App Store plan yourself. Deleting your account does not cancel a plan billed through the App Store. On the delete screen, a plan billed that way shows a notice with a Manage Apple subscriptions link. You can also open Settings, then Usage, and tap Manage plan to reach Apple's subscriptions page.
• A card plan is cancelled for you. If you pay by card, ZeroTwo cancels that subscription right away before it deletes the account. If the cancellation fails, the account is not deleted and the app says "We couldn't cancel your subscription, so your account was not deleted. Please try again."
• Expect no refund. ZeroTwo's refund policy says that deleting your account does not refund any past payments.

Delete your account in the app

1. Tap your name at the bottom of the sidebar, then choose Settings.
2. Tap Data controls, then tap the red Delete account row.
3. Read the Delete your account screen. It says "This permanently deletes your ZeroTwo account, chats, files, projects, and settings."
4. Under "Type DELETE to confirm", type DELETE in the box. Capital or small letters both work.
5. Tap Delete account permanently. The button stays off until you have typed DELETE, and it reads "Deleting..." while ZeroTwo works.

When deletion finishes, ZeroTwo signs you out on this device. If something goes wrong, a red message appears on the screen, for example "Failed to delete account. Please try again."

If you cannot sign in

Go to zerotwo.ai/delete-account, enter the email address of your account, add an optional note and choose Send deletion request. After you send it, the page says "Request sent. We'll process your deletion and confirm by email."

More about deletion

To delete from the web or desktop app, and for what deletion removes and what can remain, see How do I delete my ZeroTwo account?