Use the form built into the app: open the Help menu, choose Support, describe what is wrong and select Send. You can also email the team or open ZeroTwo's Discord invite from the same menu.
Send a message from the app
The Help menu has Support, Send Feedback and Report Bug rows in the web app, the desktop app, and the iPhone, iPad and Android apps. You need to be signed in to send the form. The steps below are for the web and desktop apps.
- Select the question-mark button next to your name at the bottom of the sidebar.
- Choose Help, then Support.
- Under What would you like to share?, pick Feedback, Feature Request, Bug report or Help. Support opens with Help already selected.
- Write your message. It can be up to 2,000 characters, and Send stays unavailable until you have typed something.
- Select Send. A Feedback sent successfully! message confirms it went through.
The Send Feedback and Report Bug rows open this same form with Feedback or Bug report preselected, so any of the three reaches the same place. If sending fails, ZeroTwo shows Failed to send feedback; try again later or use one of the options below.
On iPhone, iPad and Android, the question-mark button in the sidebar opens a menu with a Help entry that lists the same rows. The form there offers the same four types and the same 2,000-character limit.
Your message goes to ZeroTwo's support inbox together with your account name, email address, user ID and plan, plus your IP address and your browser or app's user agent. You do not need to repeat those in the message.
Email the team
Write to reed@zerotwo.ai. It is the contact address printed in ZeroTwo's Terms, Privacy Policy and Refund Policy. Unlike the in-app form, an email does not require you to be signed in.
It helps to include:
- The email address or phone number you sign in with.
- Where you use ZeroTwo: web, desktop, iPhone or iPad, or Android.
- What you were doing, what you expected and what happened instead.
- The exact wording of any error message.
Open the ZeroTwo Discord invite
In the Help menu, the Report row does not open a form. Despite its label, it opens a Discord invite link (discord.gg/rpM5NaJVva). Keep your email address and other account details out of anything you post on Discord; use the form or email for those.
Other places to look
- Documentation in the Help menu opens docs.zerotwo.ai.
- FAQs in the Help menu opens this Help Center.
- To talk to the sales team about ZeroTwo Business, use the Contact Sales form on zerotwo.ai.
- Billing questions: see finding past invoices and requesting a refund.
- Worried about your account? See what to do about suspicious activity.
The Help menu has no live-chat entry.