Account, login and billing
Sign in, secure your account, and sort out plans, credits, invoices and payments.
- Can I move my ZeroTwo plan to a different account?ZeroTwo has no plan transfer: cancel on one account, subscribe on the other, and see what stays with each account.
- How do credits work in a ZeroTwo Business workspace?A Business workspace shares one credit pool across its seats. See what goes in it, whose balance pays, and how owners and admins top it up.
- How do I contact the ZeroTwo sales team?Use the Contact Sales form on zerotwo.ai to ask about ZeroTwo for your team or organization. Here is where to find it and what it asks for.
- How do I join the ZeroTwo Discord server?Find the Discord invite in the Help menu of the ZeroTwo apps, see which row opens it, and when to use Support instead.
- How does phone sign-in work in ZeroTwo?Sign in to ZeroTwo with a six-digit text-message code: what to enter, what to do if the code does not arrive, and where phone sign-in works.
- Why can't I get back into an account I deleted?Deleting a ZeroTwo account from Settings is permanent. See what it removes, what you see if you sign in again, and where to ask for help.
- How do I update my billing information?Change the billing email, name and address on your ZeroTwo invoices in Settings > Billing. The form has no Tax ID or VAT ID field.
- Why does ZeroTwo ask me to verify when I sign in?ZeroTwo can ask for an emailed link, a text-message code, a CAPTCHA or an authenticator-app code. See what each prompt means and what to do.
- Why does ZeroTwo say I've been blocked?What "Blocked before reaching ZeroTwo", a Cloudflare "Sorry, you have been blocked" page and the sign-in warnings mean, and what to try next.
Account management
Edit your profile, protect your account with two-factor authentication, cancel a plan and reach support.
- Can I change how I sign in to ZeroTwo?ZeroTwo has no password. You pick a sign-in method each time: here are the methods, how to stay in one account, and how to set up two-factor.
- How do I cancel my ZeroTwo subscription?Cancel your ZeroTwo plan in Settings > Billing. You keep the plan until the end of the billing period, then your account moves to Free.
- Can I create a new ZeroTwo account after deleting mine?Yes. After a deletion you can sign up again, even with the same email. The new account starts empty; nothing from the old one comes back.
- How do I contact ZeroTwo support?Send a message from the Help menu, email the team, or open ZeroTwo's Discord invite. Here is where each option lives and what to include.
- What should I do if I notice suspicious activity on my account?Sign out of every device, check your payments, secure how you sign in and report what you saw to ZeroTwo, in that order.
- How do I change my name in ZeroTwo?Edit your display name from Settings, Profile. Your sign-in details and the name on your billing information are separate settings.
- How can I keep my ZeroTwo account secure?Protect the sign-in method you use, turn on two-factor authentication, sign out where needed, and review payments and shared links.
- How do I turn two-factor authentication on or off in ZeroTwo?Set up an authenticator app in Settings, Security, see what sign-in then asks for, turn it off again, and why not to rely on backup codes.
- How can I tell if a message is really from ZeroTwo?A list of ZeroTwo's official addresses and accounts, how ZeroTwo contacts you, and what to do with a message that does not match.
Billing questions
Invoices, payment methods, renewals, refunds and charges on your ZeroTwo account.
- Where can I find my past ZeroTwo invoices and receipts?Open Settings, Billing and select a payment in Transaction history to see its invoice or receipt, on web, desktop, iPhone, iPad and Android.
- How do I avoid paying for ZeroTwo twice?Plans bought with a card and plans bought through the App Store are billed separately. Check your plan first and cancel where you subscribed.
- How do I request a refund for my ZeroTwo plan?ZeroTwo's policy is that sales are final, with three narrow exceptions. Here is what qualifies, how to ask within 14 days, and how to cancel.
- When am I billed for ZeroTwo, and can I change the date?Find your renewal date in Settings, Billing. ZeroTwo has no setting to move it, but cancelling before the date stops the next charge.
- Where do I manage billing for my ZeroTwo plan?Plan, invoices, cards, cancellation and credits each have a place in Settings. Here is what lives where on web, desktop, iPhone, iPad and Android.
- How do I remove a saved payment card?Remove a card from Settings, Billing, Payment methods, and add a replacement and set a default first if the card pays for your plan.
- What should I do about a ZeroTwo charge I don't recognize?Find an unfamiliar charge in Settings > Billing, check which account and card it belongs to, and contact ZeroTwo before you dispute it with your bank.
- Why is my Apple subscription linked to another ZeroTwo account?An Apple subscription bought in the ZeroTwo iPhone app belongs to one ZeroTwo account only. Here is how to find that account and use your plan.
- What happens when my ZeroTwo plan renewal payment fails?When a plan payment fails, ZeroTwo moves the account to Free and shows a notice in Billing. Here is what you see, what changes and how to restore the plan.
- What should I do if my card is declined at ZeroTwo?Card payments in ZeroTwo go through Stripe. See where each payment happens, how to retry with another card, and what a failed plan payment does.
Login issues
Unexpected sign-in emails, security alerts and other login trouble.
- What should I do about a sign-in email I didn't request?ZeroTwo emails a sign-in link when someone enters your address on the login page. Here is what it means and what to do if it was not you.
- What does "Unusual activity detected" mean when I sign in?ZeroTwo has no account alert named Suspicious Activity. The closest message comes from a sign-in bot check; here is what triggers it and what to do.
Phone sign-in
Signing in with a phone number and an SMS code: how it works and which countries are supported.
- Can I change the phone number I use to sign in to ZeroTwo?ZeroTwo has no setting for changing a sign-in phone number. Here is how phone sign-in works and what your options are when your number changes.
- What does signing in with a phone number look like?Phone sign-in texts a six-digit code. See the number step on web, desktop, iPhone and Android, the code screen on each, and what to do if the text can't be sent.
- Why does ZeroTwo say SMS sign-in is not available for my number?Some phone destinations can't receive ZeroTwo's sign-in texts. Use Google, Apple, Microsoft or email instead; here is what each app says and what to try.