Account management
Edit your profile, protect your account with two-factor authentication, cancel a plan and reach support.
- Can I change how I sign in to ZeroTwo?ZeroTwo has no password. You pick a sign-in method each time: here are the methods, how to stay in one account, and how to set up two-factor.
- How do I cancel my ZeroTwo subscription?Cancel your ZeroTwo plan in Settings > Billing. You keep the plan until the end of the billing period, then your account moves to Free.
- Can I create a new ZeroTwo account after deleting mine?Yes. After a deletion you can sign up again, even with the same email. The new account starts empty; nothing from the old one comes back.
- How do I contact ZeroTwo support?Send a message from the Help menu, email the team, or open ZeroTwo's Discord invite. Here is where each option lives and what to include.
- What should I do if I notice suspicious activity on my account?Sign out of every device, check your payments, secure how you sign in and report what you saw to ZeroTwo, in that order.
- How do I change my name in ZeroTwo?Edit your display name from Settings, Profile. Your sign-in details and the name on your billing information are separate settings.
- How can I keep my ZeroTwo account secure?Protect the sign-in method you use, turn on two-factor authentication, sign out where needed, and review payments and shared links.
- How do I turn two-factor authentication on or off in ZeroTwo?Set up an authenticator app in Settings, Security, see what sign-in then asks for, turn it off again, and why not to rely on backup codes.
- How can I tell if a message is really from ZeroTwo?A list of ZeroTwo's official addresses and accounts, how ZeroTwo contacts you, and what to do with a message that does not match.