ZeroTwo's refund policy is strict: all sales are final. A refund is considered only in three situations, and to ask for one you email ZeroTwo within 14 days of the charge. The full text is on the Refund Policy page.
When ZeroTwo may issue a refund
- A refund is required by consumer protection law in your jurisdiction.
- There is a verifiable duplicate charge from the payment processor for the exact same plan, on the same account, on the same day, and no tokens were used against the duplicate.
- A documented platform-wide outage stopped all use of ZeroTwo for an extended and material part of your billing period. In this case the decision is ZeroTwo's.
Granting one exception does not oblige ZeroTwo to grant another.
How to ask
- Email reed@zerotwo.ai within 14 days of the charge.
- Include the email address of your ZeroTwo account and the transaction details. You can find the date, description and amount under Settings, Billing, Transaction history; select a payment there to open its invoice or receipt (see finding past invoices).
- ZeroTwo reviews the request and, where appropriate, refunds the original payment method.
What the policy does not refund
- The unused part of a billing period, and unused credits or tokens.
- Renewals you meant to cancel in time, or did not notice on your statement.
- An annual plan you would rather have as a monthly one.
- Credit packs, upgrades, downgrades and plan changes, and promotional or discounted purchases.
- A purchase you have already used. Sending a message to a model, generating output, running an agent or tool, or uploading a file since you bought or renewed counts as use.
Deleting your account does not trigger a refund either. If you are worried about a charge you did not expect, read avoiding paying for ZeroTwo twice.
Stop future charges
Cancelling stops future renewals but does not refund the current billing period. You keep full access until that period ends, and then your account moves to Free.
- Open Settings, then Billing (on Android, Usage & Billing).
- Under Cancel plan, select Cancel.
- In the Cancel plan? dialog, optionally say why, then select Cancel plan. Select Keep plan if you change your mind.
The Cancel plan section appears only for plans paid through Stripe that are not already set to end.
Before you dispute a charge with your bank
Contact ZeroTwo first. ZeroTwo's Terms treat a chargeback or payment dispute for a legitimate, authorized charge as a violation that may result in account suspension or termination.
Plans billed through the App Store
This article covers payments made to ZeroTwo by card. If Billing shows Billing for this plan is managed through the App Store., your plan is billed through Apple and managed there.